General terms of Agreement

These are General terms of Agreement that apply to all clients. If agreed otherwise in written, those agreements override this agreement’s specific part related to that issue, but not overall agreement. By paying the invoice you automatically agree to these terms. Please read carefully before making any payments. If you have questions please do not hesitate to contact us via [email protected].

• Client will receive final deliverables via Dropbox link. Dropbox link will be available for 30 days to download. After the given period images might be erased permanently. Client is responsible for making a backup of all photos/videos from the digital download.
• Studio (including photographer)  shall not be responsible for video footage and images not taken as a result of Client’s mistake or failure to provide reasonable assistance or cooperation.
• Photographer is not responsible for any damage to the product that might happen during photo-shoot or shipping.
• All products will be donated or properly utilized, if not picked up within 3 business days after shooting, unless otherwise agreed in written.
• Raw files are not provided under any circumstances.
• Our standard editing turn around time is 10 business days from the day photo-shoot was completed. Add $15/image for expedited editing up to 3 business days. Editing can be delayed if extra revisions are requested by client.
• Free shipping is provided only for shipping of products to the studio. Client is responsible for return shipping fees. Free shipping is available with select photography packages, only.

1. Not valid with any other offer and/or cannot be combined with any current promotion or discount, including use of multiple coupons
2. Not valid with seasonal specials or promotions
3. Coupons are only redeemable for one visit or one-time use, and cannot be redeemed for cash. i.e they have no cash value
4. Non-transferable, and may not be sold or re-sold online
5. Every coupon has predefined minimum and maximum spent limit .
6. We are not responsible for loss or theft
7. All coupons expire

Full copyrights to all purchased images and videos will be transferred to the client once the payment is made in full.

ISA AYDIN PHOTOGRAPHY, LLC, Twinlight Studios, LLC and it’s photographers CAN use photos, videos and web designs created for professional samples, displays, Internet website pages, advertising, exhibitions, contests, and any other purpose. This includes actual images and behind the scenes taken during the photoshoot.

A minimum of 5-business days notice will be required for cancellation of this Agreement by the client. Any cancellation made with less than 5-business days notice prior to the agreed upon service date will result in full payment by the client. Any orders (appointments) made with less than 5-business days notice prior to the agreed upon service date,  are non-refundable. If the cancellation is initiated by ISA AYDIN PHOTOGRAPHY, LLC, all payments paid to ISA AYDIN PHOTOGRAPHY, LLC from client shall be fully refunded, INCLUDING the deposit fee. Refund shall be paid out within thirty (30) calendar days from the cancellation date.

All retainers and payments are non-refundable if any of  HI-RES photos, RAWS, and video RAWs or edited video footages are delivered.

• Work is considered to be delivered and has to be paid in full, If photo-shoot is canceled due to customer’s reasons, failure to provide needed assistance and/or materials within agreed time schedule, unless otherwise agreed.
• Photographer has to receive full payment within the agreed time, if production is delayed due to reasons caused by client. Client understands that photographer cannot wait client to provide him needed assistance and or materials for indefinite time but can agree to postpone the production at a later time after full payment has been done within initial agreed time frame.

ISA AYDIN PHOTOGRAPHY, LLC shall provide its services and meet its obligations under this contract in a timely and workmanlike manner, using knowledge and recommendations for performing the services which meet acceptable industry standards and will provide the quality similar to another projects showcased in the related portfolio section of ISA AYDIN PHOTOGRAPHY, LLC’s official website – www.isa-aydin.com.

Client is responsible for specification and timely delivery to Photographer of scripts, instructions and other content materials, such as logos, color specifications and other brand collateral.  Delays in delivery of specification of these materials might delay delivery of the project.

Client should provide detailed instructions for every photo. This includes angles, exposure, editing tips, color, and composition. Any image will be revised free-of-charge indefinitely if client’s agreed instructions are not properly met. Client should pay for editing revisions and shooting re-takes that were not instructed at the beginning.

ISA AYDIN PHOTOGRAPHY, LLC reserves the right to change it’s fees for services, cancel or change coupons and sales campaigns at any time without notice, unless agreed in written agreement.

If performance of any given photoshoot/videoshoot or any obligation related  is prevented, restricted, or interfered with by causes beyond either party’s reasonable control (“Force Majeure”), and if the party unable to carry out its obligations, then the obligations of the party invoking this provision shall be suspended to the extent necessary by such event. The term Force Majeure shall include, without limitation, acts of God, fire, explosion, vandalism, storm or other similar occurrence, orders or acts of military or civil authority, or by national emergencies, insurrections, riots, or wars, or strikes, lock-outs, work stoppages, other labor disputes, government regulations, FAA rules, licensing and permission refusal or supplier failures, loss of electrical power. The excused party shall use reasonable efforts under the circumstances to avoid or remove such causes of non-performance and shall proceed to perform with reasonable dispatch whenever such causes are removed or ceased. An act or omission shall be deemed within the reasonable control of a party if committed, omitted, or caused by such party, or its employees, officers, agents, or affiliates.

The laws of the State of New Jersey shall govern this agreement.

Client agrees to the terms on productstills.com website by paying the invoice. This message is displayed on invoice as well.

Terms have been uploaded on October 4, 2018.

Update to section 1.1 ( Sep 30, 2019)

• Our standard editing turn around time is 10 business days from the day photoshoot was completed. Add $15/image for expedited editing up to 3 business days. Editing can be delayed if extra revisions are requested by client.

Update to section 1.1 ( Jan 12, 2020)

• Proper formatting.
• Free shipping is provided only for shipping of products to the studio. Client is responsible for return shipping fees. Free shipping is available with select photography packages, only.

Update to section 1.2 ( Jan 12, 2020)

• Changes to terms of coupons. Gift certificates are no more  provided.

Update to section 3.3 ( Jan 12, 2020)

• Added terms regarding price change